Refund policy

What is your return and exchange policy?

We have a 14-day 100% satisfaction guaranteed return policy. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Simply return your unused item(s) in its original packaging and we will refund your total amount. 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right from our end.

You have 3 options when making a return:

  1. Refund: Receive a refund back to your original payment method when you ship your item back. Returns must be processed within 14 days from the date your order was received to be eligible for a refund.

  2. Exchange: ARTIOS will replace damaged or defective items. If you need to exchange your item for the same product, contact us via:

    E-Mail- contact@artios.in
    Call- +91-8240634020
    Our customer specialists are available Monday through Saturday from 10 AM-7:30 PM IST.

  3. Store Credit: If you wish to make a return and it is past the 14-day delivery date, you can reach out to us you will receive a store credit that you can use at artios.in at checkout.

Items not eligible for a refund:

  • Gift cards

  • Orders received over 14 days ago

Gift Returns

If you wish to return a product that was gifted to you, please procure the receipt from the purchaser in order to process the return.

How do I return my product?

You can navigate to My Orders page and select your order & raise a return request for the same.
Alternatively, you can send an email to contact@artios.in or call +91-8240634020.
You can also reach us at our customer service live chat at artios.in. Hours of operation are 10 AM - 7:30 pm IST Monday - Saturday.

Return your item(s) to:

In case we are unable to process your return pickup request from our end due to any reason, you can courier it to us to the following address and share it's details over e-mail with us at contact@artios.in.

Artios India
AD-381, Sabuj Dweep Apartment
Rabindrapally, Kestopur
Kolkata-700101



For more information, please visit our Frequently Asked Questions.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@artios.in